About the Website Chat

It is an automated assistant. It can answer questions about the facility, show what is available, rent you a unit and, once you verify your account, tell you your balance and take a payment. It uses AI and can make mistakes, so please read the points below before you rely on what it says.

No. Accounts set up to pay by card are billed at the cash price plus a card processing fee, and that fee is built into each line of your bill (the unit, the protection plan and so on). The chat may describe the fee as a separate amount to show you how the total is made up, but it is not added on top of the lines. The amount on the payment page is what is charged.

Your account in the tenant portal is the record. The assistant can be talked into agreeing that something is a mistake when it is not, and saying so does not change your account. If two answers in the chat disagree, check the tenant portal or call the office.

No. The assistant cannot change prices, remove fees, move due dates or refund a payment. Those are decisions for the office. If you think a charge is wrong, call us and we will look at your account.

The chat quotes from the live rental system, and the exact total is shown on the checkout page before you sign and pay. If the two differ, the checkout page is right.

The assistant only shows account details after you confirm a code sent to the email or phone on the account, and only for that account. It never asks for a card number, bank account number or password in the chat; payments with a new card go through a secure payment page.

Call the office. We can do everything the chat does and more, including reviewing charges.